Terms & Conditions

Last updated: October 4, 2026

These Terms & Conditions ("Terms") govern your access to and use of Tuxiui.com and your purchase of products from Tuxiui.

Tuxiui is operated by Shenzhen Dikesu International Trade Co., Ltd., based in Shenzhen, China. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Tuxiui

Tuxiui is an independent Chinese tea and traditional teaware brand offering carefully selected loose-leaf tea, gaiwan, teapots, teacups, tea accessories, and related products.

Our online store is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products and services online.

2. Eligibility to Use Our Store

By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our website or products for any unlawful or unauthorized purpose.

3. Product Information

We make reasonable efforts to describe and display our products accurately.

However, natural products and handcrafted items may vary. Tea may vary between harvests, batches, seasons, and production lots. Traditional teaware may also show natural differences in color, glaze, texture, shape, finish, dimensions, or other characteristics.

Product photographs are intended to represent the products as accurately as reasonably possible, but colors and details may appear differently depending on your device or display settings.

Packaging may occasionally differ from the packaging shown on our website.

We may modify, replace, discontinue, or limit the availability of any product at any time without prior notice.

4. Tea and Natural Product Variations

Tea is an agricultural product, and differences may occur between harvests and batches due to weather, growing conditions, processing, storage, and other natural factors.

Flavor descriptions, tasting notes, brewing recommendations, and similar information are provided as general guidance. Individual taste and brewing results may vary.

5. Teaware and Handcrafted Products

Many of our teaware products are handmade or finished using traditional production methods.

Minor differences in glaze, color, texture, surface marks, dimensions, shape, or finish may be normal characteristics of handcrafted products and do not necessarily constitute defects.

Where a product has significant individual characteristics, we will make reasonable efforts to describe those characteristics on the product page.

6. Prices

Prices displayed on our website are shown in the currency presented to you through our store or checkout.

Prices may change from time to time without notice. A price change will not affect an order that has already been accepted by us.

If a product is listed at an incorrect price due to a technical, typographical, or other error, we reserve the right to correct the error before accepting the order.

Where required, applicable taxes, duties, shipping charges, or other fees may be added during checkout.

7. Orders

Submitting an order through our website constitutes an offer to purchase the products in your order.

Your order is not guaranteed until it has been accepted and confirmed by us.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Product unavailability;
Incorrect pricing or product information;
Suspected fraud or unauthorized activity;
Payment problems;
Shipping restrictions;
Errors affecting the order; or
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will issue the appropriate refund to the original payment method.

8. Payment

Payment is required during checkout unless otherwise agreed in writing.

Payments are processed through third-party payment providers made available on our website. We currently offer PayPal as one of our payment methods. Other payment methods may be offered from time to time.

We do not directly store your complete payment card information.

Your use of a third-party payment provider may also be subject to that provider's own terms and privacy policies.

9. Shipping and Delivery

Our shipping and delivery terms are described in our Shipping & Returns policy.

For in-stock items, we generally aim to prepare, pack, and ship orders within 1–3 business days.

For orders using Standard Shipping, estimated delivery is generally 5–7 business days after shipment, subject to carrier conditions and other circumstances outside our control.

Delivery times are estimates and are not guaranteed.

Carrier delays, customs processing, weather, holidays, incorrect addresses, transportation disruptions, or other circumstances beyond our reasonable control may delay delivery.

10. Risk of Loss

Unless otherwise required by applicable law, responsibility for the physical condition of the products passes to you when the order is delivered to you or to a person authorized by you to receive it.

If your order arrives damaged, defective, or incorrect, please contact us in accordance with our Shipping & Returns policy.

11. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Shipping & Returns policy.

In general:

Eligible tea return requests should be submitted within 14 days of delivery.
Eligible teaware and merchandise return requests should be submitted within 30 days of delivery.
Non-defective merchandise returns may be subject to a 10% restocking fee.
Damaged, defective, or incorrect orders should be reported within the time periods stated in our Shipping & Returns policy.

Please review our Shipping & Returns policy for the complete requirements and procedures.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at sales@tuxiui.com.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been shipped.

If an order has already shipped, any eligible return will be handled according to our Shipping & Returns policy.

13. Customer Information

You agree to provide current, complete, and accurate information when placing an order or using our services.

You are responsible for ensuring that your shipping address, billing information, email address, and other order details are accurate.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

14. Intellectual Property

Unless otherwise stated, the content available on Tuxiui.com, including text, product descriptions, photographs, graphics, logos, branding, website design, and other materials, is owned by or licensed to Tuxiui and is protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, publish, modify, sell, license, commercially exploit, or otherwise use our website content without prior written permission, except where permitted by applicable law.

15. User Content and Communications

If you send us feedback, product reviews, suggestions, photographs, comments, or other content, you confirm that you have the right to provide that material.

You must not submit unlawful, infringing, defamatory, abusive, fraudulent, malicious, or otherwise harmful content.

Where you voluntarily submit a product review or other content for publication, you grant us a non-exclusive right to display and use that content in connection with our website and business, subject to applicable law.

16. Prohibited Uses

You may not use our website:

For unlawful or fraudulent purposes;
To infringe the rights of Tuxiui or any third party;
To transmit malicious code, malware, viruses, or harmful technology;
To interfere with the security or operation of our website;
To attempt unauthorized access to our systems or accounts;
To scrape, copy, or commercially exploit website content in violation of applicable law;
To provide false or misleading information; or
To engage in conduct that may damage Tuxiui, our customers, or our service providers.

We reserve the right to restrict or terminate access where reasonably necessary to protect our website, customers, or business.

17. Third-Party Services and Links

Our website may include links to or integrations with third-party websites and services, including Shopify, PayPal, shipping carriers, and other service providers.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

18. Accuracy of Website Information

We make reasonable efforts to keep our website accurate and up to date.

However, our website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, promotions, shipping, availability, or other matters.

We reserve the right to correct errors and update information where reasonably necessary.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded under applicable consumer protection law.

Except for rights that cannot be excluded by law, we do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

20. Limitation of Liability

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

To the maximum extent permitted by applicable law, Tuxiui will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from the use of our website or products where such liability may legally be excluded.

For claims relating directly to a particular order, and to the extent permitted by applicable law, our aggregate liability will not exceed the amount paid by you for the products giving rise to the claim.

Your statutory consumer rights remain unaffected.

21. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, transportation disruptions, carrier delays, customs delays, strikes, government actions, supply interruptions, war, civil unrest, public health emergencies, power failures, or technical disruptions.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, share, and protect personal information.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, service providers, or legal requirements.

The current version will be published on this page and the "Last updated" date will be revised accordingly.

Changes will apply prospectively unless otherwise required by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

25. No Waiver

If we do not enforce a provision of these Terms immediately, that does not mean we waive our right to enforce that provision later.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Returns policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of our website and your purchase of products from Tuxiui.