Shipping Policy/Risk of Loss
We make every effort to prepare, pack and ship all orders for in-stock items within 1-3 business days of orders being placed through www.tuxiui.com.
In order for us to keep shipping costs as low as possible while getting your order to you as quickly as possible, we request that you include a physical address as well as a post office box. You may be contacted and your shipment delayed if you use a post office box only.
For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.
If you experience any issues with shipping or your shipment or have any additional questions or concerns, please contact us at info@tuxiui.com during normal business hours.
Return Policy
If you are unsatisfied with your tea purchase from www.tuxiui.com for any reason, please contact us at info@tuxiui.com within 14 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.
Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.
To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
Damaged, Defective or Incorrect Order Return Policy:
If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at info@tuxiui.com within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.
Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.
Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds will be issued to the original form of payment used at the time of purchase.
Merchandise Return Policy:
If you are unsatisfied with your merchandise purchase from www.tuxiui.com for any reason, please contact us at info@tuxiui.com within 30 days of delivery.
We are happy to offer refunds or exchanges on merchandise items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery. Non-defective products are subject to a 10% restocking fee.
In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry.
If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.
Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.
CONTACT US
If you have any questions regarding shipping or returns, contact us using the information below.
Email: info@tuxiui.com